Recognising, de-escalating and managing conflict in the workplace. This core component of NHS Statutory and Mandatory Training equips all healthcare staff with the knowledge and skills to recognise potentially difficult or violent situations and use proven techniques to de-escalate and resolve conflict safely, protecting both themselves and others.

Understand the nature and causes of conflict in healthcare settings

Apply communication models used to de-escalate tension and resolve conflict

Recognise warning signs of escalating behaviour and the conflict escalation curve

Use personal safety strategies and dynamic risk assessment techniques

Know when and how to summon assistance and follow post-incident procedures

Understand your responsibilities under relevant legislation and NHS policies

NHS Core Skills: Conflict Resolution

NHS Core Skills Training Framework

NHS Core Skills Training

This course provides free learning compliant with the NHS Core Skills Training Framework

Anushka Mehrotra

Welcome to this core module covering Safeguarding Children Level 2.

NHS Core Skills: Safeguarding Children Level 2

This module on Equality and Diversity is part of the core skills training aligned with the Core Skills Training for Health framework. It covers the essentials required for understanding Equality and Diversity required by those working in healthcare

NHS Core Skills: Equality and Diversity 

This module on Information Governance and Data Security is part of the core skills training aligned with the Core Skills Training for Health framework. It covers the essentials required for understanding Data Security required by those working in healthcare

NHS Core Skills: Data Security - Level 1

This module on Adult Safeguarding is part of the core skills training aligned with the NHS Core Skills Training for Health Framework. It covers the essentials required for understanding adult safeguarding by those working in healthcare

NHS Core Skills:  Safeguarding Adults Level 1

This module on Infection Prevention and Control level 2 is part of the core skills training aligned with the NHS Core Skills Training for Health framework. It covers the essentials required for understanding infection prevention and control required by those working in healthcare

NHS Core Skills: Infection Prevention and Control Level 2

This module on Basic Life Support is part of the core skills training aligned with the NHS Core Skills Training for Health framework. It covers the essentials required for understanding resuscitation required by those working in healthcare

NHS Core Skills: Basic Life Support - Adults

This module on Preventing Radicalisation is part of the core skills training aligned with the NHS Core Skills Training for Health framework. It covers the essentials required for understanding and preventing radicalisation required by those working in healthcare settings.

NHS Core Skills: Preventing Radicalisation - Basic Prevent Awareness

This module on Fire Safety is part of the core skills training aligned with the NHS Core Skills Training for Health framework. It covers the essentials required for understanding Fire Safety required by those working in healthcare

NHS Core Skills: Fire Safety

Welcome to this core skills module on Safeguarding Children Level 1 aligned with the NHS Core Skills Training for Healthcare Framework

NHS Core Skills: Safeguarding Children Level 1

This module on Moving and Handling is part of the core skills training aligned with the NHS Core Skills Training for Health framework. It covers the essentials required for understanding moving and handling required by those working in healthcare

NHS Core Skills: Moving and Handling Level 1

This module on Infection Prevention and Control level 1 is part of the core skills training aligned with the NHS Core Skills Training for Health framework. It covers the essentials required for understanding infection prevention and control required by those working in healthcare

NHS Core Skills: Infection Prevention and Control Level 1

Tips for Foundation Doctors starting work in August 2021

8 Top Tips for Foundation Doctors

This module provides essential training on equality, diversity and human rights principles for healthcare professionals aligned with the NHS Core Skills Training Framework. This module covers the legal framework, protected characteristics, types of discrimination, and practical application in patient care and workplace environments.

NHS Core Skills: Equality, Diversity and Human Rights

This course provides free learning compliant with the NHS Core Skills Training Framework. These are the key topics that all NHS staff are required to learn as part of their mandatory traininng.